Frequently Asked Questions
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Do you have...? / Do you sell...?About the order processingTechnical questions this websiteTechnical questions about our articlesOther questions
Do you make vestments for women clergy?We do make vestments for women clergy. Chasubles and stoles are "unisex" of course. For albs however, we have different sizes for ladies (marked with "L"). If these standard sizes do not fit, we can make all our alb custom made. Then, there is an extra charge.
How do I clean my Klerikos clergy-shirt?These are some washing instructions for our 100% cotton Klerikos shirts (black or grey).
- Remove the white plastic tab.
- Turn the shirt inside out, before putting it in the washing machine.
- Wash it between 30°-40°C (85°-100°F).
- Use a washing powder for coloured clothes.
- NEVER dry the shirts in a drying machine.
- Iron (not steam) the shirts on the inside. To avoid itching, do not use stiffening powder.
I will be in Bruges soon and would love to visit your factory/store. Is that possible?You are more than welcome in our showroom in Brugge. The address is:
Kunstateliers Slabbinck nv
L. Bauwensstraat 18
B-8200 Sint-Andries (Brugge)
phone +32 (0)50 31.25.57
fax +32 (0)50 31.83.58
opening hours are 8.30am-12noon and 1.30pm-5.30pm,
Monday through Friday.
Download the roadmap.
How do I determine the size of a mitre to order for our bishop?Measure the circumsphere of his head with a tape measurer. You shouldn't hold the tape completely horizontal, but somewhat lower in the back than in front (with a slight inclination). You can supply sizes in inches, but we use centimeters. We always indicate the size in centimeters inside the mitre ranging from 56 to 62. Have a look at the illustration (79 kb).
Do you have a light blue fabric? ¿Tienen un tejido en azul celeste?Especially for Spain, we now have Dupion in light blue fabric. Especialmente para España, tenemos el tejido Dupion en azul celeste. Contacte nuestro representante para más información.
Is your site secure?Yes, we are certified by Verisign.
Do you make stoles with the crest of the US Army Chaplains?Yes, we have made a stole with the crest of the US Army chaplains, in Damiano fabric. On the left side, the handembroidered crest, on the right side a silver cross, referring to the silver cross that the chaplain wear on the lapel of their uniforms. Note: the "new" crest is shown (without the cross and tablets), however upon demand, the "old" crest is also available.
How do I remove stains from my altar cloth?These are some instructions regarding the laundering, caring, stain removal and storage of pure linen altar cloths.
Candlewax - Rub with ice cubes and scrape off excess wax with a dull knife. Place between several layers of absorbent tissue or a white blotter and press with a warm iron. Pour boiling water through stained area from wrong side. If wax dye stain remains, sponge with alcohol.
Wine - Soak or sponge fresh stains inmediately with cold water, then with cold water glycerine (available at drug stores). Rinse with vinegar for a few seconds if stain persists. Still, if some color remains, rub with liquid detergent shampoo. Wait 15 minutes and rinse.
Washing - All linens can be machine washed. Be sure to put the larger pieces on the bottom of your washer. Use a mild soap. We also recommend a water conditioner in the first washing and rinse cycle. Do not use bleaches or detergents containing bleach. Water temperature can be as hot as you like with white linens. With colored linens, avoid excessively hot water and prolonged soaking.
Drying - For best results, line dry in drect sunlight until slightly damp. Line drying will provide for easier ironing and wil not distort your linens shape. If necessary, machine dry at low setting. Remove while still damp. Linens taken from the dryer slightly damp are exactly right for ironing.
WIroning - Have your linen uniformly damp. Set the heat indicator on your iron to "linen" for regular and heavyweight linens and to "medium" for finer weaves. First, iron until partly dry, the on the right side to bring up the attractive natural sheen. For embroidered linens, iron face down on piece of heavy flannel, turkish toweling. A thin pressing cloth is an added safety factor when ironing cut work or lace. Because of its resilience, linens will change shape and size as you iron it in any given direction. When ironing a fair linen, which should always be the exact depth of the altar from front to back, it is helpful to use a yardstick, shaping and measuring as you iron to be sure of finishing in to the correct size.
Storage - Roll fair linens, or large altar cloths on cardboard tubes covered with muslin to prevent wrinkling. If used infrequently, wrap in Saran or tissue. When storing, avoid areas of excessive heat or cedar linen chests or drawers. The fumes from teh cedar tend to yellow the linens. Do not store linens starched. Linen is moth-proof, but moths do like starch!
What About Cookies?Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser, storage of items in your Shopping Cart between visits, language options, and the dealer of your choice. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of Slabbinck.com's features, and we recommend that you leave them turned on.
Why does a local dealer contact me after I placed my order at Slabbinck.com?Only in Belgium, Kunstateliers Slabbinck n.v. sells and invoices directly to the customers. In other countries, our local dealer will process, deliver and invoice your order. The credit card that you supply us when placing the order, only serves as guarantee. Our local dealer will contact you to ask your permission to charge your credit card, or to ask if you if prefer other payments methods. The different payment facilities depend on each individual dealer, and are not standard policy of Slabbinck.com. This strategy is called "bricks and clicks" and combines the best of both offline and online sales.
Why don't you ask me for my credit card information?It is our policy not to sell direct in countries where we have dealer, only through these dealers. That is why we do not ask for your credit card information, as we would have to forward it to a dealer (technically a third party). We do not divulge this information as a way of protecting your privacy and fighting identity theft. You will be contacted by your dealer to confirm the order and to arrange for the payment.
What about shipping costs?In the USA, shipping is free of charge. In others countries, shipping costs depend on the policy of the local dealers:- Belgium: franco zending voor bestelling vanaf € 300,00 of meer. Franco à partir de € 300,00(250€).
- France: Nous accordons le franco d'emballage à partir de 500€ pour livraison en France Métropolitaine.
- Deutschland: im Imland portofrei ab einem Bestellwert von €256.
- Nederland: onze prijzen zijn netto. Voor meer informatie, contacteer onze directe Slabbincklijn: 038-4660915, portvrij vanaf €230
- España: los pedidos de un importe superior a €360, se servirán sin gastos de envío.
- Other countries: please contact your local dealer.
When a chasuble has a band in the middle, how do you make your dalmatic; with a band in the middle, or with two smaller bands on the sides?Normally, we will make the dalmatic with a band in the middle, as on the chasuble. Making two smaller bands on the sides (like on the 7-2749 dalmatic) costs more, because there is more work involved. However, upon request, it is always technically possible to have two smaller bands instead of one band in the middle at a small supplement.
Do you make vestments with Our Lady of Guadalupe?Of course, we do. For instance chasuble ref. 1866, the tapestry ref. 4702, or stole ref. 3319.
We also have standard designs of Our Lady of Perpetual Help, Our Lady of Czestochowa... We can make a vestments of any Saint or image of the Blessed Virgin upon request. Please contact us to discuss your project.
Do you make custom sized clergy shirts?Yes, we do. There is a 15% extra for adapting the sleeve length, or the neck size. Delivery time: 6 to 8 weeks.
I want to know how much of a stole will hang down in front of me.Depending on the shape of shoulders and torso, the stole style 25 and 86 hang about 128 cm (50 1/3") and the style 38 hangs 125 cm (49 1/5") in front of you.
How do I become a Slabbinck dealer?Currently, we don't accept any new dealerships in the USA. However, if you are interested in becoming a dealer, please let us know for future reference.
Other countries: please contact us to know if dealerships are available.
Do you make black vestments?Although we don't show any black vestments in our catalogue, we do make them. We can make black vestments in Terlenka, Clerax, Cantate and Tassilo. Please contact us for more information.
Do you carry articles for a Basilica?Yes, we make umbrellino's (or Conopeums)and sell tintinabulum bells. Umbrellino's are always custom made. It is best to contact your local dealer to discuss this project.
How should I clean my chalice?The residues of wine in a chalice attack the gold layer of the cup. Therefore it is important to clean it well. Drying it with the purificator is not enough, as it still leaves some wine residues, and besides, it sometimes scratches the gold layer. The best thing is to simply handwash it with soap, as you would do with your precious dishes.
Do you make vestments with the logo of the Jubilee 2000?Yes, we do. Slabbinck has obtained the Official License of the USCC/NCCB and the Grande Giubileo. As an official licensee, Slabbinck presents chasubles with the official logo of the Jubilee 2000. You will also find other articles with the logo, such as stoles, tapestries, crosses, flags, banners etc...
Do you sell fabrics by the yard? And what about patterns?Yes, we sell fabrics by the yard/meter (purchase online); and NO, we don't sell our patterns. They are copy-righted and the fruit of 104 years of experience, so you will understand that we don't give this away.
How long is your delivery time?-Standard orders are shipped with in 4-6 weeks.
-Custom-made orders might take a little longer, but an estimated delivery date will be confirmed.
-Rush orders are possible but extra costs can be applied. Please contact us for more information.
And remember: it is wise to plan ahead and to order in time!
Do you have suggestions for stoles for transitional deacons?We would suggest to ask for our style 134 deacon stoles. They are straight, and are crossed at the bottom. This is done with a small stitch and snap. Afterwards, by simply removing the stitch and snap, the stole can be worn as a regular overlay stole.
Some of our dealers run a special transitional deacon program, which consists of simply borrowing a deacon stole for time necessary. Please e-mail us for more information.
Do you have vestments for use at Mass in hot seasons?Yes, we do. Please have a look at our suggestions for lightweight vestments.
Do you make eastern rite vestments?As such we don't. However, since we are specialized in custom-made orders, you can discuss your project with one of our dealers. Perhaps we can help you that way. We do have a Byzantine style deacon stole, which can be made in any design.
Do you sell cassocks?Yes, for more information, click on cassock list.
Please let me know if you have any dealers in the United States.We have about 140 dealers across the United States. Please let us know where you live, and we will inform you of our dealer nearest you.
I found a new shirt by Slabbinck in Europe where the white collar goes all around, and the black part of the collar has two snaps to which the white collar approaches. Are these available in the US?You probably mean our "Romano" model. Yes, it is available in the US through our recognized dealers, as are all our other shirts.
Are your albs washable? And what about the chasubles?Our albs are all washable. A label with washing instructions is sewn into the neck of the albs. They can not machine-dried.
Unless specifically stated otherwise, our chasubles are NOT washable, but have to be dry-cleaned. On the label, your dry-cleaner can find international symbols with dry-cleaning instructions.
The chasubles that are washable are identified as so in our catalogue, and also wear label with washing instructions in the neck. Typically, they can be washed at 30°C (85°F).
Would you please tell me what rings #7580 and #7567 are made of?The rings ref. 7580 and 7567 are made of gold plated silver (925 pm).
Do you offer the silk screened flags and banners of the Jubilee 2000 in other languages than English and Latin?We only offer the inside banner in Spanish (ref. 7017); but apart from that, we do not offer any other languages on the flags and banners. Our embroidered banners are available with wording in Latin (ref. 61-3044), English (ref. 61-3105), French, Spanish (ref. 61-3106) and Portuguese.
Do you have a dedicated design team and are they focused on specific areas such as weave, embroidery and printing?Yes, we have our own design team under the direct supervision of Dirk Slabbinck, and we design everything for the basic fabric weave to the embroideries.
Is it possible to obtain Deacon Stoles that match the overlay stoles for priests?Of every priest stole, we can make a matching deacon stole at the same price.
However, some designs are woven into the fabrics, (for example the History of the Church stole); so we would have to cut into the design, in order to provide for the "crook" in the normal deacon stole. In that case, we would suggest a different cut: our "straight" deacon stole (style 134).
Do you sell roman style vestments?Although we don't advertise them in our catalogue, we can manufacture roman style chasubles on special requests.
I can't find the answer to my question in this FAQ.Please send us an e-mail at info@slabbinck.be; and we will be glad to answer your request.
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Reactions and suggestions are always welcome at info@slabbinck.be
© Art Studio Slabbinck 1997-2007
Concept and Creation WestSite.
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